orders

A 50% deposit is required to proceed with the order of the blinds and the rest is to pay on the fitting day. A sample will be shown on the day the measurements have been taken. Once the deposit is paid you are agreeing to the specification for the ordered product and you authorize Thurrock blinds to order the product to this specification. After this point the order is not refundable. When ordering blackout blinds please note that when these are fitted in the recess light will still come through from the sides and the top as extra space has to be allowed for the mechanism. When ordering venetian or vertical blinds a small amount of light will show through the louvres/slats as this is the nature of the blinds.

Delivery/Installation

Delivery time is an estimate only and although most deliveries arrive in due time no liability will be taken in case of any loss sustained by you in case Thurrock blinds fails to meet the time scale because of circumstances beyond its reasonable control and this includes delay with couriers or delay on the manufacturing process. You will be notified whenever possible verbally or in writing. In order to ensure safe working practice the area in which the work are to be carried out must be clear of, without any limitation, furniture, objects, pets, plants and household residents. Thurrock blinds will deliver and install your blinds on a date and time agreed that will be suitable for both parties. It is imperative that you will be at your property on date and time agreed, if this will not be possible for any reason at least 24 hours notice must be given in writing, failure to do this might result on an extra charge. It is also important to have access to the property and free parking for a small size van, failure to do this might result on an extra charge. Although every effort will be made to minimize gaps between the blinds when multiple blinds are to be installed next to each other or within the skirting boards and therefore ordering an exact size or when fitting into recess please note that all blinds come with a tolerance of 5 mm plus and minus due to the manufacturing process. In case you live in old buildings and there will be cables and/or pipes exposed behind the plasterboard no liability will be taken for damaging these parts and by agreeing to the fitting you agree that this has been previously known and/or inspected taking full responsibility on your side.

Payment

Payment can be made in cash or via bank transfer. If payment is in cash a receipt can be given upon request. A 50% deposit is required prior ordering of the blinds and full payment must be received on fitting of the blinds. If full payment is not received on the fitting day the blinds are still property of Thurrock Blinds and therefore these could be taken down without any obligation to make good on previously drilled holes and at this point the contract will be cancelled and this will occur in a loss of any deposit paid in advance. Payment by cheque is only permitted for orders issued to government bodies after the issue of an invoice.

Your right to cancel

Where goods are made to measure and therefore customized to your own requirement you will have no right to cancel your order, return your goods or seek a refund.

Faulty Goods

All faults must be inspected and reported in writing either via email or text within 48 hours from the fitting. If any of the blinds supplied and fitted are defective you must stop using them immediately and notify Thurrock Blinds as an inspection of the blinds is required from Thurrock blinds prior to repairing or replacing the blinds wether applicable. If the blinds are not faulty or defective at the time of inspection, Thurrock blinds deserves the right to charge a call out rate. At the time of replacement it is possible that certain products may no longer match defective products due to changes in products specification over the time, should this be the case, Thurrock Blinds will not accept any liability to replace non faulty products solely to ensure colour match.

OOS (Out of Stock)

Products might be delayed in case of OOS fabric, this is a situation out of control of Thurrock Blinds, therefore this doesn't give the customer any right to cancel the order. A discount might be offered to the customer at Thurrock blinds own discretion for the inconvenience caused.